Location: Hyderabad, Telangana (Hybrid 2 days WFO)

Term: Permanent

Shift Timings: 6:30 PM to 3:30 AM IST

Key responsibilities:

Client-Specific Responsibilities:

- Oversee and execute intricate billing processes specifically tailored to our high-maintenance clients within the OPTS segment.
- Provide dedicated support to the field team by managing strictly billing-related tasks, including detailed timesheet processing.
- Ensure strict adherence to highly specific and demanding client billing guidelines and requirements.
- Serve as the primary, dedicated point of contact for resolving complex billing discrepancies and inquiries for these critical key accounts.

General Responsibilities:

Core Billing & Invoicing Operations

- Process and manage complex invoices with high accuracy and efficiency, catering specifically to high-maintenance accounts.
- Generate, submit, and distribute client invoices and adjustments with precision and timeliness, strictly adhering to bespoke client requirements.
- Ensure accurate, comprehensive backup documentation is compiled and verified prior to any invoice submission.
- Confirm the completeness and accuracy of all invoice submissions, postings, and financial reports before the close of each week.
- Execute strictly billing-related tasks to support field operations, includes timesheet processing not limited to.
- Assist with the seamless submission of invoices through various client portals if part of client billing requirements .
- Analyze billing data to identify trends, resolve recurring issues, and proactively improve workflows for high-maintenance accounts.
- Collaborate closely with internal teams and field personnel to verify billing information, resolve discrepancies, and ensure seamless operations.
- Assist in the comprehensive month-end closing process, providing specialized,



in-depth reporting and reconciliation for key clients.
- Support the broader billing function by managing and resolving billing inquiries through the newly implemented ServiceNow ticketing system, extending support beyond the core high-maintenance clients.
- Provide reliable cross-training and back-up support for other Billing team colleagues during peak periods or absences.
- Maintain, update, and audit billing records continuously to guarantee accurate documentationand flawless invoicing.

Issue Resolution

- Respond to all internal and external billing inquiries in a prompt, professional, and solution-oriented manner.
- Investigate, troubleshoot, and resolve complex billing-related operational issues raised by clients or field personnel.
- Collaborate cross-functionally to ensure absolute billing accuracy and proactively mitigate potential future issues.

Process Improvements

- Leverage technology and software tools to streamline workflows and continuously improve billing processes.
- Review, evaluate, and refine existing billing procedures to maximize operational efficiency and minimize financial risks.

Reporting

- Generate detailed, accurate Billing Reports tailored for both internal stakeholders and external clients.
- Develop and support advanced billing-related analytics to assist leadership with financial planning, forecasting, and performance tracking.

Administrative Support





- Perform additional duties and responsibilities as assigned by management, actively contributing to the overall success and efficiency of the billing department.
- Handle emerging billing-related duties or administrative tasks identified through ongoing task analysis, adapting to role expansion as needed.

Education, Skills & Experience

- University or College Degree in Business, Commerce or Accounting
- 1 3 years of experience in a financial role
- Previous Billing experience will be considered as strong asset
- Intermediate Excel skills with a proficiency to analyze data and use V look ups, pivot tables & formulas.
- Solid written and oral communication skills

Key Competencies

- Excellent written and verbal communication skills.
- Problem solving and decision-making skilled in identifying issues, analyzing solutions, and making informed decisions to resolve billing and administrative challenges.
- Analytical and Technical Proficiency - strong analytical & adeptness with systems to ensure accuracy and efficiency in billing process.
- Process Analysis & Mapping – capacity to systematically break down, evaluate, and visualize current workflows to find inefficiencies.
- Data Analysis & Metrics – skilled in Analyzing data to understand process performance, identify root causes of problems, and measure the impact of improvements.
- Time Management and Organization – proven ability to manage time effectively & prioritize tasks to meet deadlines in a fast-paced environment.
- Customer-Centric Approach – energetic, enthusiastic, and committed to providing exceptional customer service.
- Collaboration & Teamwork – Strong ability to work effectively with team members and colleagues in other departments which is often a part of the role to ensure the accuracy of billing information

📌 Billing Specialist (Portal Billing exp is a must) (Hyderabad)
🏢 Randstad
📍 Hyderabad