Job Title: Technology Operations Specialist

Company: CognoSpace

Location: Kondapur, Hyderabad

Website: www.cognospace.in

About Us
CognoSpace is a leading provider of experiential learning solutions designed specifically for school education. Our Composite Skill Labs promote STEM Innovation, Design Thinking and 21st century skills using advanced technologies and our own proprietary STEM kits to make learning more interactive, engaging, and practical. Our research-driven and expert-designed curriculum includes over 800+ hands-on activities that help students build essential skills to make them future-ready. With a presence in 150+ schools across India, CognoSpace is committed to nurturing confident thinkers.

Job Summary

CognoSpace is looking for a proactive Technology Operations Specialist to own the day-to-day technology operations across the organization. This role combines IT support, Google Workspace administration, enterprise device management, application testing, AI-enabled productivity, and coordination of technology projects.

The ideal candidate is a hands-on problem solver who enjoys working across hardware, software, AI tools, and business users. Rather than being a full-time software engineer, this person will work closely with our development partners and internal stakeholders to ensure technology initiatives are delivered successfully while keeping our internal technology ecosystem running smoothly.

Key Responsibilities

- IT Support: Provide day-to-day technical support for laptops, tablets, software, networking, and user issues across the organization.
- Google Workspace Administration: Manage user accounts, groups, permissions, security policies, shared drives, and overall Google Workspace administration.
- Device Management: Provision, configure, onboard, track,



and maintain enterprise devices including laptops and tablets throughout their lifecycle.
- Application Testing (UAT): Plan and execute User Acceptance Testing for web, mobile, and internal applications, ensuring production readiness and tracking issues through resolution.
- Technology Project Coordination: Coordinate with internal teams and external development partners to gather requirements, track deliverables, perform testing, and support successful project delivery.
- AI & Productivity Tools: Leverage foundation models and AI coding assistants to build lightweight productivity tools, automate workflows, and evaluate new AI solutions that improve business operations.

Required Skills

- Strong IT troubleshooting and problem-solving skills
- User Acceptance Testing (UAT) and functional testing
- Google Workspace administration
- Windows, Android, and iPadOS support
- Device provisioning and lifecycle management
- Basic networking fundamentals (Wi-Fi, routers, printers, VPNs)
- Excellent documentation and communication skills
- Strong organizational and project coordination abilities
- Comfortable working with external technology vendors
- AI-first mindset with hands-on experience using foundation models such as ChatGPT, Claude, or Gemini

Nice to Have

- Experience with AI coding assistants (Claude Code, Codex, etc.)
- Experience building straightforward internal productivity tools or automations
- Experience with CRM systems and SaaS administration
- Experience supporting mobile device management (MDM)

Qualifications

- Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field preferred.
- 25 years of experience in IT support, technology operations, systems administration, or technical project coordination.
- Relevant certifications such as Google Workspace Administrator, Google IT Support Professional, CompTIA A+, Network+, or similar are a plus.

📌 It Support Associate (Hyderabad)
🏢 Cognospace
📍 Hyderabad