Role: Team Lead -Operations

Experience:2 to 15 yrs

Location: Hyderabad

- Should be flexible to work in Night shift -

5 days WFO (Sat and Sun is a fixed week off)

- 2 way cab (upto 30kms)

- Monthly incentives

- 2 rounds of interview

Salary: 6 to 10LPA

Interested candidates can call and share their updated resumes via Email ([email protected])

Please reach out between 1 PM to 6 PM

HR Celeste Samuel Contact No:- (phone hidden) WhatsApp

We are looking for candidates with: - excellent communication skills - experience into the BPO industry

What will you Do?

- Driving client KPIs.
- Stakeholder Management.
- Maintaining Attrition & Shrinkage of the team.
- Performance Management.
- Handling customer complaints and resolving issues that employees are not authorized to handle on their own.
- Dealing with schedule changes, employee call-ins, and other staffing issues.
- Filling in for absent employees as needed to ensure smooth operation of the business. • Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks
- - What will you need to Succeed?
- • Proven work experience as a team leader or supervisor.
- • 5- -6 yrs,



with minimum 3 yrs in a people manager's role.
- • In-depth knowledge of performance metrics.
- • Good PC skills, especially MS Excel.
- • Excellent communication and leadership skills.
- • Organizational and time-management skills.
- • Decision-making skills.
- • Graduate in any stream.
- • Sense of ownership and pride in your performance and its impact on the companys success.
- • Critical thinker and problem-solving skills
- • On-the-job training.
- • Confidence and skilful negotiating skills.
- • Strong organizational skills to give the team direction.
- - Must Have:
- • Attention to detail.
- • Strong Leadership management Skills.
- • Coaching Skills.
- • Robust Communication Skills.
- • Exposure to sales / Upselling.
- • G-Suite and MS Office Hands on experience '
- - Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately.

📌 Team Lead For the international Voice (Sales Process) (Hyderabad)
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