- Develop and implement customer experience strategies to drive business growth and improve customer satisfaction.
- Collaborate with cross-functional teams to design, launch, and maintain new products and services that meet customer needs.
- Analyze market trends, competitor activity, and customer feedback to inform product development decisions.
- Ensure seamless integration of technology solutions into the product lifecycle.
Job Requirements :
- 2-4 years of experience in a similar role within IT Services & Consulting industry.
- Strong understanding of digital transformation principles and their application in a BPO/call center workplace.
- Proven track record of developing successful customer experiences through data analysis and process improvement initiatives.