Role Description:

The SAP Serialization Support Analyst is responsible for supporting, monitoring, and enhancing SAP serialization processes across manufacturing, distribution, and order-to-cash flows. This role ensures compliance with global regulatory requirements (DSCSA, EU FMD, etc.) and supports business continuity across plants and distribution networks.

The analyst serves as a functional and technical SME for SAP Serialization and TraceLink integration, ensuring stable system performance, regulatory compliance, and seamless data exchange between SAP and external serialization platforms.

Roles & Responsibilities:

- Provide Level 2/Level 3 support for SAP serialization (ATTP) integrated with TraceLink system incidents and service requests.
- Support SAP modules including:

- SAP ATTP (Advanced Track & Trace for Pharmaceuticals)
- SAP ECC / S/4HANA (SD, MM, LE, OTC integration)
- SAP ICH (Information Collaboration Hub), where applicable

- Monitor and troubleshoot:
- IDocs
- RFC connections
- Web services
- Background jobs
- Batch processing failures

- Provide operational support for TraceLink serialization platform.
- Troubleshoot SAPTraceLink interface failures.
- Monitor outbound and inbound message flows between SAP and TraceLink.
- Support serial number provisioning, EPCIS message handling, and compliance reporting.
- Coordinate issue resolution involving third-party CMOs and external trade partners connected via TraceLink.

- Validate data consistency between SAP and TraceLink systems.
- Support regulatory reporting submissions via SAP and/or TraceLink.
- Support change control,



transport documentation, and system validation activities.

- Participate in SIT, UAT, and regression testing cycles.
- Assist in production deployments and post-go-live stabilization.

Basic Qualifications and Experience:

- Bachelors degree in computer science or STEM majors and 3 to 6 years of SAP Advanced Track and Trace for Pharmaceuticals (ATTP) and SD/PTS/WM/EWM OR
- Diploma in computer science or STEM majors and 5 to 8 years of IT or years of SAP Advanced Track and Trace for Pharmaceuticals (ATTP) and SD/PTS/WM/EWM/SRM

Functional Skills:

Must-Have Skills:

- 8+ years of SAP experience, with 3+ years in SAP ATTP/Serialization.
- Hands-on experience with TraceLink integration and support.
- Robust understanding of EPCIS, serial number lifecycle management, aggregation, and commissioning/decommissioning processes.
- Experience supporting regulated pharmaceutical environments.
- Knowledge of global serialization compliance requirements (DSCSA, EU FMD, etc.).

Good-to-Have Skills:

- Good understanding of SAP SD and logistics process.
- Familiarity with Agile methodologies for software delivery and process improvement.

Professional Certifications:

- SAP Certified Application Associate in SAP S/4 Hana Sales and Distribution
- Agile Certified Practitioner

Soft Skills:

- Strong analytical and problem-solving abilities.
- Excellent communication and collaboration skills.
- Ability to work effectively with cross-functional teams and stakeholders.
- Detail-oriented with a focus on accuracy and compliance.

📌 Sr. Associate SAP Analyst (Hyderabad)
🏢 Amgen
📍 Hyderabad