- Serve as a dedicated point of contact and strategic partner to clients, focusing on understanding their business objectives and aligning Arcesium's solutions to meet those goals.

- Provide thought leadership to clients by sharing industry insights, regulatory updates, and best practices to empower them to stay ahead in a competitive landscape.

- Develop and maintain deep functional and technical knowledge of our operational and data platform to engage clients on shared outcomes to achieve success.

- Acquire new operating models and build product adoption post-implementation to ensure successful outcomes.

- Build and maintain relationships with mid-to-senior client stakeholders through regular check-ins and ongoing communications.

- Critically review, identify, and communicate areas of improvement in our technical and operational processes to drive long-term client success while maintaining adequate controls.

- Act as the primary point of contact for client issues, resolving them promptly while applying product knowledge to address technical concerns and ensuring acceptable resolution.

- Collaborate with internal teams including Product, Solution Architects, and Account Management to advocate for client needs and achieve win-win outcomes.

- Analyze client usage patterns and feedback to develop tailored action plans for maximizing value from Arcesium solutions,



proactively monitoring client success metrics to ensure high levels of satisfaction, retention, and product adoption.

- Participate in the onboarding process for new clients, enabling knowledge transfer to promote early success.

Job Requirements

- Minimum 10 years of experience in operations, technology, or client success at a hedge fund, investment manager, FinTech, financial services, or technology organization.

- Experience supporting clients to optimize operations through process and technology.

- Knowledge of software engineering or data science with experience working with BI, data lakes, or other data tools.

- Superior quantitative, analytical, and problem-solving skills, with a solid attention to detail.

- Assertive self-starter with strong interpersonal, multi-tasking, and teamwork skills.

- Strong communication skills and an understanding of the client/business relationship are required, along with a critical thinking mindset able to operate in an innovative, forward-thinking business environment.

- A degree in economics, finance, business, math, science, or engineering is preferred.

- Exposure to a wide spectrum of investment asset classes and market segments.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Client Success Manager (Hyderabad)
🏢 Arcesium
📍 Hyderabad