Job Summary

We are looking for an Operations Specialist to support the ongoing governance and operational management of the Kneat platform in a regulated setting. The role is responsible for overall platform governance, administration oversight, patch/upgrade management, user management, incident management, audit support, and coordination with IT stakeholders to ensure stable, and efficient platform operations.

Required Skills and Experience

- Strong understanding of regulated GxP / GMP environments and controlled system operations.
- Experience in Kneat validation platform operations, validation systems support, digital quality systems, or comparable business system support roles.
- Working knowledge of digital platform governance, administration oversight, patch/upgrade management, service management, change management, incident management, and audit readiness.

Key Responsibilities

- Overlook overall platform governance and operational control for the Kneat platform.
- Provide administration oversight for platform activities, access coordination, configuration follow-up, and service continuity.




- Responsible for user management activities such as user creation, user access modification/update & user de-activation through application software.
- Work with vendor & stakeholder team for periodic patch/upgrade for Kneat application. Evaluate & raise the ticket/change control as per requirement for the implementation.
- Monitor and coordinate SLA-driven support activities, issue resolution, escalation follow-up, and operational performance tracking.
- Support audit and inspection readiness by maintaining documentation, coordinating responses, and ensuring controlled operational practices.
- Coordinate with IT stakeholders on platform changes, incidents, risks, compliance actions, and periodic reviews.
- Track operational issues, incidents, user requests, deviations, and service trends to support continuous improvement.
- Support stakeholder communication, reporting, and governance reviews related to platform health and operational priorities.
- Ensure platform operations are aligned with business needs, compliance expectations, and support processes.

📌 Operations Specialist (Hyderabad)
🏢 Moolya Software Testing
📍 Hyderabad