- Drive Collections: Manage specific delinquency buckets (0-X) to maximize resolutions and achieve "Roll-back" targets.
- Control Flow Rates: Minimize the movement of accounts from early stages into deeper delinquency and NPA.
- Oversee Agencies: Manage external agencies and DRAs, ensuring performance mapping and target achievement for assigned buckets.
- Audit & Compliance: Conduct regular field visits and agency audits to ensure 100% adherence to RBI guidelines and collection ethics.
- MIS & Analytics: Analyze bucket-wise trends, bounce rates, and flow movements to maintain detailed performance reports.