About the Team

DoorDashs Customer Experience Integrity (CXI) team owns the customer support experience for one of the largest last-mile logistics platforms in the world. Within CXI, the Partner Success team manages our global network of BPO partners 10K+ agents across 20+ sites and 7 vendors and is accountable for the day-to-day quality, productivity, and reliability of the support those teams deliver to our customers and Dashers.

About the Role

DoorDash is looking for a Senior Manager, Customer Experience Partner Success to be the DoorDash owner of multiple BPO partners, including our largest and most complex accounts (multiple sites, 4K+ agents). You will be the single point of accountability for those partners performance against our full Customer Experience matrix, and you will shape the strategy and operating model.

This is a role for someone who has run a partner portfolio before. You will report to DoorDashs Director, Partner Success. We are open to remote candidates.

Youre excited about this opportunity because you will

- Own the relationship for multiple BPO partners, including our largest and most complex accounts, against DoorDashs full Customer Experience performance matrix.
- Design and own the performance-management strategy and operating model for your portfolio end-to-end, producing the Weekly and Monthly Business Reviews that roll into cross-functional leadership reviews.
- Independently structure and lead end-to-end strategy for complex, ambiguous performance challenges proactively diagnosing existing and net-new issues, designing the remediation, and driving execution with minimal guidance.
- Partner with Training, Quality, and Content teams to design and reinforce compliance strategy for current launches, processes,



and policies across your partners floors.
- Lead cross-functional initiatives with Training, Workforce Management, Product, and Engineering, among others, to unblock partner performance and influence functional strategy beyond your own portfolio.
- Mentor and develop Managers across the Partner Success team, sharing playbooks and raising the bar on how we manage partner performance.
- This role requires up to 35% travel (international and domestic).

Were excited about you because
- You have a full-time degree from an IIT or IIM.
- You have 8+ years of operations experience, including experience managing a large, complex partner or vendor portfolio.
- You are comfortable in a fast-paced, constantly changing, team-oriented environment and able to manage multiple deadlines simultaneously.
- You have an owner mentality focused on quality, output-driven, proactive, and always pushing yourself and others to do better.
- You are analytical and data-driven, with the ability to distill large, ambiguous data sets into actionable insights and strategy root-cause analysis is your specialty.
- You know how to present complex information clearly and concisely, with strong written, verbal, and visual communication skills that hold up to a senior leadership and cross-functional audience.
- You are well-organized and detail-oriented, with impeccable follow-up and follow-through.
- You have a track record of mentoring or informally leading other managers, and youre seen as the person peers turn to for guidance on the toughest partner performance problems.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Manager, Customer Experience Partner Success (Hyderabad)
🏢 Doordash
📍 Hyderabad