- Bachelor's degree in Business, Commerce, or a related field (or equivalent experience).
- 4-7 years of experience in operations, sales support, deal desk, or a client-services / BPO setting, including [1-3] years in a team-lead or people-management capacity.
- Demonstrated experience managing SLAs and KPIs in a client-facing delivery setting.
- Proven experience communicating and presenting performance directly to clients or senior stakeholders.