Were Hiring | Process Trainer – Customer Service | Policybazaar

Location: HYDERABAD
Department: Training & Development

Are you passionate about learning, coaching, and enabling teams to succeed? Join Policybazaar as a Process Trainer – Customer Service and play a key role in building high-performing customer support teams.

Key Responsibilities:

- Deliver new hire induction and process training for customer service teams.
- Conduct refresher training sessions to improve process knowledge and service quality.
- Assess training effectiveness through evaluations, mock calls, and performance tracking.
- Identify knowledge gaps and collaborate with operations to enhance team performance.
- Develop and update training content, SOPs, and learning materials.




- Ensure trainers and agents stay updated with process changes and business requirements.

Requirements:

- Graduate in any discipline.
- Experience as a Process Trainer in Customer Service/BPO.
- Excellent communication, presentation, and facilitation skills.
- Robust understanding of customer service processes and adult learning methodologies.
- Proficiency in MS Office (PowerPoint, Excel, Word).

If you’re passionate about developing people and driving operational excellence, we’d love to hear from you!

- Share your updated CV to apply.

📌 Senior Trainer- Customer Service || Hyderabad
🏢 PolicyBazaar
📍 Hyderabad