Role & responsibilities

Experience: 6-8 Years
Location: Bengaluru/ Hyderabad
Employment Type: Full-Time

Job Description

We are looking for an experienced SAP Customer Service (SAP CS) Consultant with 68 years of hands-on experience in implementing, supporting, and enhancing SAP CS solutions. The ideal candidate should possess solid functional knowledge of customer service processes, service order management, warranty management, and integration with SAP modules such as PM, SD, MM, and FI/CO.

Key Responsibilities

- Analyze business requirements and provide SAP CS solutions aligned with business objectives.
- Configure and support SAP CS functionalities including:
- Service Notifications
- Service Orders
- Repair and Return Processes
- Warranty and Contract Management
- Installed Base Management





- Work closely with business stakeholders to gather requirements and prepare functional specifications.
- Perform system configuration, testing, data validation, and user training.
- Support end-to-end implementation, rollout, and AMS projects.
- Handle incident management, root cause analysis, and issue resolution.
- Collaborate with technical teams for enhancements, interfaces, reports, and custom developments.
- Ensure successful integration of SAP CS with PM, SD, MM, and FI/CO modules.
- Prepare documentation including business process documents, configuration documents, and user manuals.
- Support UAT, go-live activities, and post-production support.

📌 SAP Customer Service Consultant (Hyderabad)
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📍 Hyderabad