The role of RELATIONSHIP MANAGER (RM) is very interesting as it involves field work, Process Management, Ticket Management, Quality Maintenance and Training Customers.
Preferred candidate profile
Travel locally to cover the specific territory, contact customer based on task allocated
- Always treat customers in a professional manner.
- Ready to learn quickly and implement keeping all quality parameters in mind.
- Resolve Technical complains quickly and effectively within given SLA
- working according to KPIs
- working as per SOPs
- Good communication and listing skills, ability to explain complex information clearly and simple manner
- A positive combination of product and Technical Service knowledge with interpersonal skills
- Report on specific issues to reporting managers and audit committee.
- Survey / Listing filed work