Job description

Company: Theobroma Food Pvt. Ltd.

Job Summary

The Shift Manager is responsible for managing end-to-end shift operations, ensuring excellent customer service, effective complaint handling, smooth team coordination, and adherence to Theobromas quality, hygiene, and operational standards.

Key Responsibilities

- Shift Management:
Manage complete shift operations including staff deployment, service flow, cash handling, and shift handover as per SOPs.

- Customer Service & Complaint Handling:
Deliver exceptional customer service, handle customer complaints professionally, ensure quick resolution, and maintain high customer satisfaction.

- Team Supervision:
Supervise, guide, and motivate OSRs during the shift to ensure productivity, discipline, and service excellence.

- Operations Control:
Ensure proper opening and closing procedures, billing accuracy, and smooth coordination between service and kitchen teams.





- Sales & Service Performance:
Drive sales through suggestive selling, monitor service speed, and ensure achievement of shift-wise targets.

- Hygiene & Compliance:
Maintain food safety, hygiene, grooming, and FSSAI compliance as per company standards.

- Inventory & Cost Control:
Monitor stock usage, FIFO, wastage, and report shortages or discrepancies.

- Reporting:
Prepare shift reports and communicate operational issues and customer feedback to the Outlet Manager.

Skills & Competencies

- Shift Management

- Customer Service & Complaint Handling

- Leadership and team coordination

- Robust communication and interpersonal skills

- Problem-solving and decision-making ability

- Time management and multitasking

- Knowledge of QSR / bakery operations

📌 Outlet Manager, Shift Manager, AOM, Associates, (Hyderabad)
🏢 Theobroma foods
📍 Hyderabad