Job Title: Supervisor, Knowledge Management Operations

Location: Hyderabad, India

Department: Knowledge Management

Career Level: Supervisor

Job Type: Full-Time

Work Hours: Night Shift

Job Summary

The Supervisor, Knowledge Management Operations will lead a team of Knowledge Management Analysts and Writers to develop, maintain, and govern content within TriNet s knowledge ecosystem. The role ensures that colleagues across operations, product, and customer-facing functions have accurate, accessible, and up-to-date knowledge resources. This role drives strategic knowledge initiatives, ensures adherence to KM standards, fosters cross-functional alignment, and strengthens self-service capabilities for both internal teams and customers.

Key Responsibilities

- Support daily work of KM Analysts and Writers, including coaching on tasks and reviewing work quality.
- Follow and promote standard KM processes, governance guidelines, and content lifecycle requirements.
- Participate in project meetings to provide KM input and share updates from the KM team.
- Coordinate with Product and Technology partners by providing feedback on KM tool improvements.
- Encourage continuous learning by sharing best practices and offering constructive feedback.
- Work with SMEs to secure timely and accurate content reviews and approvals.
- Collaborate across teams to ensure operational readiness and proper use of knowledge resources.
- Execute KM operational activities such as article governance, maintenance, and knowledge audits.
- Support change management efforts to increase KM adoption and help resolve content related issues.

Required for All Jobs

- Performs other duties as assigned
- Complies with all policies and standards

Qualifications

Education

- Bachelor s / Master s degree in human resources, English, Communications, or related field




- Equivalent combination of education and experience in knowledge management will be considered

Experience

- 8+ years experience in customer experience or PEO environment (required)
- 3+ years supervisor level experience (required)
- 2+ year experience driving process improvement or cross-company initiatives (required)
- 2+ years knowledge management / content writing experience (required)

Preferred Certifications

- Project Management Professional (PMP)
- Lean Six Sigma Green Belt or higher

Skills & Competencies

- Ability to influence leaders and partners across the business
- Strong understanding of TriNet service offerings (onboarding, payroll, benefits, etc.)
- Ability to collaborate virtually with global teams and SMEs
- Strong communication and relationship-building skills
- Effective project management and ability to deliver within timelines
- Proficiency with MS Office, PSFT, SFDC, and TriNet platforms
- High ethical standards and commitment to diversity and inclusion
- Ability to handle fast-paced business needs and multiple priorities
- Robust organizational and prioritization skills
- Ability to mentor and develop team members

Preferred Skills:

- Proven experience leading teams in adopting generative AI tools (e.g., Microsoft 365 Copilot, ChatGPT, or similar) to improve KM content creation, editing, and maintenance.
- Ability to develop AI usage guidelines, prompt libraries, and best practices to ensure consistent, compliant,



and high quality AI assisted output across the KM team.
- Experience using AI to streamline content lifecycle governance, including automated reminders, workflow escalations, versioning, and review cycles through tools like Power Automate, ServiceNow workflows, or equivalent.
- Skilled in leveraging AI for content insights and analytics identifying gaps, usage patterns, outdated content, and opportunities to increase self serve effectiveness.
- Familiarity with AI enhanced KM platforms (e.g., SharePoint Syntex/Content AI, ServiceNow AI Search, or enterprise semantic search tools) to improve content discoverability and retrieval accuracy.
- Ability to collaborate with Product & Technology teams on AI driven KM tool enhancements, such as semantic search tuning, auto tagging, metadata generation, or auto classification.
- Experience using AI to support operational readiness, including converting raw SME knowledge into structured content, summarizing long documents, or generating draft SOPs, FAQs, and release readiness materials.
- Understanding of Responsible AI principles ensuring privacy, factual accuracy, human oversight, and quality checks on all AI-generated content.

Work Environment:

- Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
- This position is 100% in office.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Supervisor, Knowledge Management Operations (Hyderabad)
🏢 Trinet Group
📍 Hyderabad