Roles and Responsibilities :
- Manage international voice processes for customer support, ensuring timely resolution of issues and high levels of customer satisfaction.
- Develop and implement effective strategies to improve customer retention rates through personalized communication and issue resolution.
- Collaborate with cross-functional teams to identify areas for improvement in the company's operations, resulting in increased efficiency gains.
- Provide technical assistance to customers via phone, email, or chat, utilizing knowledge of WiFi technology and internet services.
Job Requirements :
- 1-10 years of experience in an international voice process setting or similar role.
- Strong understanding of customer support principles, including problem-solving techniques and conflict resolution methods.
- Proficiency in using CRM software applications for managing customer interactions and data tracking.
📌 Customer Retention Specialist - Voice || Hyderabad
🏢 TP
📍 Hyderabad