- Make outbound calls to insurance companies to follow up on pending claims.
- Track claim status, resolve denials/underpayments, and ensure timely collections.
- Escalate unresolved or complex claims to the SME/Team Lead.
- Accurately document all call outcomes and payer responses in the billing system.
- Collaborate with the internal billing team to submit corrected claims and appeals.
- Achieve daily/weekly call productivity and quality targets.
- Stay updated on payer guidelines, claim regulations, and AR processes.