Teletext is a globally recognized and trusted brand with over 30 years of heritage, with a robust legacy across Media, Travel, and Technology.
Known as one of the UK's most iconic information service brands, Teletext has built a reputation for innovation, reliability, and customer trust over the decades. Today, Teletext continues to be a respected name in the travel industry, and Teletext Holidays was recently awarded Best Travel Company for All Inclusive Holidays (Small) at the British Travel Awards 2025.
At Teletext, we don't just build careers ,we create opportunities to grow with a trusted, award-winning, and evolving global brand.
Website: https://www.teletext.co.in/
Position Name: WFM Analyst(Workforce Management Analyst)
Experience for Analyst: 0.6-2 Years
Work Location: Kondapur
Shift Timings: Uk Rotational
Job Description:
- RTQ (Real Time Queue Management)
- WFM (Work Force Management)
- Rostering & Scheduling
- Managing phone queue and pull reports
- Work with business on building RTQM intraday and through the week
- Ready to work in any shift
- Must have managed 100-200 member queue with 7 days working window.
- Knowledge about Telephone Aux behaviours, outbound, inbound activities.
- Call Centre or Contact Centre operations exposure
- Interpersonal skills to manage the floor
- Exposure to BCRP working and plan the BCRP as needed.
- Exposure to international market and timings
Eligibility:
- Excellent Verbal skills with high attentive while on phone
- Willing to work in rotational shifts including night shifts
- Should carry international BPO experience
- Minimum Qualification : 12+
Why Join Us?
- Direct B2C travel exposure
- Career growth in International Travel Domain
If you are passionate about Travel Industry, apply now!
📌 Workforce Management Analyst (Hyderabad)
🏢 Teletext India
📍 Hyderabad
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