Role Summary: The Level 3 Engineer will have a deep expertise in Mac Mobility. This role required advanced troubleshooting skills, solution design capabilities and the ability to lead and support enterprise operations. The ideal candidate will process working knowledge of Splunk for analysis. The role focuses on providing escalation support leading complex change implementation and ensuring service quality in a large scale, multi site.

Certifications Qualifications:

Bachelor s / Master s degree in Computer Science, IT, or related field.
Certifications: MD-102, TCA and TCO recommended

Key Competencies:

Strong troubleshooting and problem-solving skills
Ability to work in shift based or on call support environments
Effective communication
Team player with a proactive attitude

Key Responsibilities:
Act as the final point of escalation for critical, high-impact incidents that L1 and L2 teams cannot resolve
Manage Mac Mobility architecture in complex enterprise setting
Responsible for managing action and future requests, including automation initiative
Serve as technical SME for all related initiatives
Lead advance trouble shooting and root cause analysis for Mac Mobility related incidents
Integrated Mac Mobility logging with Splunk for analytics, ing and compliance reporting
Provide technical leadership to Level 1 and Level 2 teams,



including mentoring and knowledge transfer
Collaborate with Mac Mobility teams for seamless end to end solutions
Drive improvements in access control, performance, and user experience across deployments
Participate in change management, risk assessment and stakeholder communication
Maintain technical documentation, solution design and runbooks, in alignment with compliant standards
Resources should take care of RCA, design action plans for daily operations and help in the resolution
Manage and prioritize the future or upcoming request. They should be able to present their POV regarding the upcoming changes.

Required Skills Experience:

Experience multi-site or international is highly desirable.
Mac (Apple Ecosystem Management (macOS iOS)) ;Mobility (Enterprise Mobility Management (Mobile Devices)
Tanium (Endpoint Security Management (Tanium)Dashboarding (Data Analytics Automation)
Exposure to ITSM processes.
Experience working in large-scale enterprise environments with a focus on uptime and optimization.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 MAC and Mobility SupportEngineer (Hyderabad)
🏢 RARR Technologies
📍 Hyderabad