- Ensures Health and Safety is the number one goal by following policies, processes, and acting in a protected manner always.
- Work with the local IT team to provide support to all GCC employees; respond to work requests regarding installation, configuration and maintenance of laptop/desktop, software, and hardware.
- Responsible for planning and implementation of IT solutions as part of the desktop support Team; ranging from configure new laptops/desktops, System and Microsoft patch update. Provide daily support to users having issues with hardware and software.
- Takes care of new joiners on boarding to handover assets and configure access.
- Maintain and share asset inventory record periodically as per defined process.
- Work with HR to handle employee onboarding and off boarding process.
- Act as a POC to take care of all local IT needs and support to resolve user issues.
- Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business.
- Actively work to ensure compliance with SOX, PCI, be adhere to company policy and other audits against the environment.
- Good in vendor management and third party co ordination
Qualifications
- Certifications with Microsoft, Cisco and other relevant authorities in Enterprise IT eco-system are a plus.
- Strong troubleshooting/problem solving/Analytical skills.
- Windows OS Installation and troubleshooting experience.
- O365 administration and troubleshooting experience REQUIRED.
- Proficiency in Windows and system patch/update
- Experience supporting users remotely using remote admin tools.
- Experiencing working with and managing monitoring solutions for IT operations, equipment, and application performance such as Solar Winds or other monitoring tools.
- Experience working with incident management ticketing tools.
- Good working knowledge on Active Directory for user and access management
- Experience working in a 24/7 IT self-hosted environment/Datacenter operations. Must understand redundancy of connectivity both physical and logical.
📌 Senior Engineer - Desktop Support IT Infra (Hyderabad)
🏢 Clean Harbors
📍 Hyderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.