Network Support Engineer L2

Location: Hyderabad & Delhi NCR

Experience: 4-10 years

Immediate joiners preferred

Shift: Rotational

Role Objective

Provide Level 2 network operations support for enterprise connectivity, availability and incident management. The role is expected to triage network alerts, support standard changes, validate connectivity, coordinate with telecom/vendors and escalate complex routing, firewall or architecture issues with complete diagnostics.

Key Responsibilities

- Monitor network alerts and perform Level 2 triage for link down, high utilization, packet loss, latency, device health, interface errors and routing reachability issues.
- Support LAN/WAN incident troubleshooting including switch port checks, VLAN validation, IP reachability, DNS dependency checks and basic routing path validation.
- Coordinate with ISP, telecom providers and vendor TAC for circuit incidents, RFO follow-up, escalation and service restoration tracking.
- Support standard network changes including port enablement, VLAN assignment, access list validation, device backup checks and planned activity coordination under approved change records.
- Perform VPN and remote connectivity first-level network validation before routing to security or firewall teams for advanced checks.
- Maintain network device inventory inputs, port mapping updates, diagram inputs, incident evidence and handover notes.
- Support site coordination for physical checks,



smart-hands activity, cabling validation and outage communication.
- Escalate firewall, routing protocol, architecture, SD-WAN or security-impacting issues to L3 with logs, command outputs and impact assessment.

Required Technical Skills

- Valuable understanding of TCP/IP, subnetting, VLANs, trunk/access ports, routing basics, DNS/DHCP dependencies and network troubleshooting methodology.
- Hands-on exposure to switches, routers, wireless controllers/access points, VPN validation and basic firewall rule flow understanding.
- Ability to use standard network commands and tools such as ping, traceroute, nslookup, telnet/port test, show interface, show logs and utilization checks.
- Experience in incident coordination with ISP/vendor TAC, site teams and L3 network/security teams.
- Understanding of ITIL incident, change and problem management with strong evidence-driven ticket updates.
- Basic understanding of monitoring tools, alert response, device backup checks and operational reporting.

Qualification and Experience

- Graduate degree/diploma in IT, Networking or equivalent technical experience.
- 4 to 7 years of network operations support experience in enterprise environment.
- CCNA, Network+, ITIL Foundation or equivalent practical exposure preferred.
- Strong communication skills for outage coordination, vendor follow-up and stakeholder updates.

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