We are looking for a skilled Support Engineer to join our Infrastructure Engineering team at Sonata Software LTD. The ideal candidate will have a strong background in software services and excellent problem-solving skills.

Roles and Responsibility

- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues related to infrastructure engineering.
- Collaborate with cross-functional teams to identify and implement solutions.
- Develop and maintain technical documentation and knowledge base articles.
- Analyze customer feedback and recommend process improvements.
- Participate in training and development programs to enhance technical skills.

Job Requirements

- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as a Support Engineer in the software services industry.
- Strong understanding of infrastructure engineering principles and practices.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced setting and prioritize tasks effectively.
- Familiarity with help desk software and ticketing systems.

📌 Support Engineer (Hyderabad)
🏢 Sonata Software
📍 Hyderabad