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Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Order to cash - Deductions/Dispute Management & B2B Collections

Job Location: Hyderabad(Work from Office)

Responsibilities

The Credit Analyst is responsible for analyzing customer credit risk and blocked sales orders, providing recommendations to release, keep on hold, or cancel orders, and supporting creditlimit and riskclass reviews.
The role balances sales enablement and receivables risk, ensuring adherence to market credit policies and global O2C controls.
Credit Analysts operate within SAP Credit Management and Resolution Cockpit, including the use of the Credit Algorithm for structured decisionmaking.

1. Analyze blocked sales orders and provide recommendations to release or not release
2. Perform credit risk assessment using internal and external data
3. Execute and review Credit Algorithm proposals
4. Support creditlimit, riskclass, and paymentterm reviews
5.



Collaborate with Collections, Sales, and Market Credit Managers
6. Ensure compliance with credit policies, thresholds, and approval matrices
7. Maintain accurate credit notes, justifications, and audit trails

Collections - Responsible for timely collection of customer receivables, ensuring reduction of overdue balances, accurate followup on open items, and compliance with credit policies.

The role supports workingcapital optimization and cashflow stability by executing structured collections activities within the O2C process.

1. Perform daily followup on customer open receivables
2. Execute collections actions in line with defined dunning and followup strategies
3. Coordinate with Customers, Sales, Credit, and Claims teams to resolve payment issues
4. Ensure accurate application and clearing of customer payments in coordination with Payment Application teams
5. Identify and escalate highrisk or overdue accounts
6. Maintain complete and accurate documentation of collections actions

Claims - Responsible for endtoend processing of customer claims and deductions, ensuring accurate validation, timely resolution, and compliance with policies and controls.

The role supports revenue protection, customer satisfaction, and workingcapital efficiency by managing claims through structured O2C processes.
Claims include trade, pricing, logistics, and returnsrelated deductions that are resolved through SAP Deduction Management and Resolution Cockpit workflows.

1. Receive, register, and validate customer claims and deductions
2. Ensure correct classification, reason coding, and documentation of claims
3.



Process claims booking and credit note issuance in SAP
4. Collaborate with Sales, Market, and Customer teams on invalid or disputed claims
5. Support budget vs actual analysis for claims and deductions
6. Perform customer account reconciliation related to claims
7. Comply with SLAs, audit requirements, and internal controls

Qualifications
Minimum qualifications

- Any Graduate with relevent Years of Dispute/Deduction/Collections

- Why join Genpact?
- Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Order To Cash - Hyderabad (Vijayawada)
🏢 Genpact
📍 Vijayawada