- Handle incoming calls, emails, and chat requests from users.
- Log incidents and service requests accurately in the ticketing system.
- Provide first-level troubleshooting for hardware, software, and network issues.
- Escalate unresolved issues to appropriate support teams.
- Follow up on open tickets to ensure timely resolution.
- Maintain knowledge base articles and update documentation.
- Ensure compliance with SLAs and ITIL processes.
- Communicate effectively with users regarding status and resolution.
Identify recurring issues and suggest improvements.
📌 Tcs is hiring ForF Interview_IT Service Desk Agent_Hyderabad (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad
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