Face to Face Interview

Role & responsibilities

- Handle inbound customer calls and chats through the CRM in a timely and professional manner
- Understand client concerns, provide clear solutions, and assist users with platform-related issues
- Log, update, track, and close support interactions accurately in the CRM
- Escalate technical or complex issues to the appropriate team and follow through until resolution
- Make outbound calls to agents and onboard them onto the REBAX platform
- Guide agents through registration, profile setup, and key platform features
- Follow up with users, maintain service quality, and share recurring feedback with internal teams

What we're

Preferred candidate profile

- Experience: 1-2 years in customer support, telecalling, customer success,



or a similar role
- Languages: Fluency in Telugu, Hindi, and English is mandatory
- Experience handling customer calls, chats, and support cases using a CRM
- Strong verbal communication, active listening, and problem-solving skills
- Comfortable explaining a mobile or web platform to users step by step
- A patient, customer-first attitude with solid follow-up and documentation habits
- Any graduate; experience in a startup, real estate, or technology platform is a plus

Perks and benefits

Incentives, PF, Health Insurance

📌 Customer Support Executive (Hyderabad)
🏢 Rebax Solutions
📍 Hyderabad