Key Responsibilities

- Provide technical support to end users via phone, chat, email, and remote tools.
- Troubleshoot and resolve issues related to desktops, laptops, Mac systems, and mobile devices.
- Handle incidents and service requests using ServiceNow.
- Support collaboration tools such as Slack, Zoom, and Remote Desktop (RDP).
- Perform basic troubleshooting for Outlook, VPN connectivity, and email access issues.
- Assist users with OneDrive and SharePoint access, syncing, and basic usage issues.
- Provide support for Mac OS and iOS / Android devices, including basic configuration and troubleshooting.
- Manage password resets, access requests, and basic account-related issues.
- Ensure timely documentation of incidents, resolutions, and standard procedures.




- Deliver a high standard of customer service and user communication.

Required Skills & Experience

- 3+ years of experience in IT Support / Service Desk / Desktop Support.
- Hands-on experience with:
- ServiceNow (incident & request management)
- Slack, Zoom, and RDP
- Microsoft Outlook
- VPN (basic troubleshooting and connectivity support)
- OneDrive & SharePoint

- Solid working knowledge of:

- Windows OS
- Mac OS
- Mobile Device Support (iOS & Android)

- Understanding of basic networking and connectivity concepts.
- Strong verbal and written communication skills.
- Customer-focused mindset with the ability to multitask and prioritize issues

📌 It Service Desk Analyst (Hyderabad)
🏢 NexTurn
📍 Hyderabad