06 Aug
|
Kriyalogic Technologies
|
Hyderabad
06 Aug
Kriyalogic Technologies
Hyderabad
Key Responsibilities:
- Lead and manage a team of Customer Support Executives.
- Monitor team performance, productivity, and SLA adherence.
- Handle escalations and ensure customer satisfaction.
- Conduct coaching, feedback, and performance reviews.
- Prepare MIS reports and drive process improvements.
Requirements:
- Prior experience in Quick Commerce or E-Commerce process is mandatory.
- Minimum 1-2 years of Team Leader experience.
- Robust communication, people management, and reporting skills.
- Proficiency in MS Excel.
📌 Team Leader - Quick Commerce / E-Commerce Process BPO (Hyderabad)
🏢 Kriyalogic Technologies
📍 Hyderabad