06 Aug
|
Kramwen Real Estate Services
|
Hyderabad
06 Aug
Kramwen Real Estate Services
Hyderabad
Role
- Application Support Analyst: Provides 1st line support 24/7 to KACE clients across EMEA, Americas, and Asia time zones.
- First point of contact for technical, product, pricing, and data queries via phone and email.
- Troubleshoots remotely, monitors hosted services, and escalates issues to L2/L3 teams.
- Maintains client records and correspondence in Salesforce.
- Assists with product installation, implementation, and workflow guidance.
- Collaborates with internal teams (Client Services, Account Management, Sales).
- Ensures SLA adherence, timely resolution, and proactive client support.
- Required Skills: University degree, solid customer service, analytical and logical troubleshooting, communication skills, tech-savvy, organized, self-motivated, and team-oriented.
- Desirable: FX/FXO knowledge, SQL, FIX protocol, financial mathematics, service desk experience, multilingual abilities.
📌 Application Support Engineer (Hyderabad)
🏢 Kramwen Real Estate Services
📍 Hyderabad