- Provide technical support to customers through various channels such as email, chat, and voice process.
- Troubleshoot and resolve complex customer issues related to software products in a timely manner.
- Collaborate with internal teams to identify root causes of problems and implement solutions.
- Maintain accurate records of customer interactions using CRM software.
Job Requirements :
- 2-6 years of experience in technical customer support or similar role.
- Solid knowledge of technical voice process, email process, and chat process.
- Ability to work on rotational shifts including night shifts (if required).
- Excellent communication skills with the ability to articulate complex technical information clearly.