Key Responsibilities

Lead and mentor a team of ServiceNow developers, enforcing best

practices in development, configuration, and integrations.

Define and execute the ServiceNow development strategy aligned with

organizational goals.

Design, develop, and deploy ServiceNow applications, workflows, service

catalogs, and integrations.

Provide technical leadership across modules such as ITSM, ITOM, HRSD,

SecOps, and custom applications.

Drive platform governance including coding standards, security controls,

and design frameworks.

Collaborate with business stakeholders to gather requirements and

translate them into scalable solutions.

Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server.

Implement automation and advanced workflows leveraging ServiceNow

best practices and emerging capabilities (AI/ML).

Ensure alignment with ITIL processes, compliance standards, and enterprise

security policies.

Support platform operations including upgrades, patching, performance

optimization, and stability.

Partner with Transformation and Operations teams for continuous service

improvement and platform lifecycle management.

ServiceNow Development Lead

Required Skills & Qualifications:

Technical Expertise

Robust experience in JavaScript, Glide API, AngularJS, HTML, CSS





Deep knowledge of at least two ServiceNow modules: ITSM, HRSD, IRM, or

SecOps

Good understanding of CMDB, ITOM, CSM, and custom application

development

Proven experience in ServiceNow architecture design and enterprise

integrations

Exposure to CI/CD pipelines, DevOps practices, and Agile/Scrum

methodologies

Certifications

ServiceNow Certified System Administrator (CSA) Mandatory

Certified Application Developer (CAD) Preferred

Certified Implementation Specialist (CIS) Good to Have

Experience & Education

Bachelor s or master s degree in computer science, IT, or related field

9+ years of ServiceNow experience, with significant hands-on expertise in

ServiceNow development and team leadership

Proven track record of delivering large-scale ServiceNow implementations

Key Competencies

Strong leadership and mentoring skills.

Solution-oriented mindset with architectural thinking.

Excellent stakeholder communication and collaboration skills.

Ability to drive innovation and platform adoption.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead ServiceNow Developer (Hyderabad)
🏢 Zensar
📍 Hyderabad