ROLE SUMMARY

The Care Manager is a Vensat Solutions LLP employee deployed as a Primary Care Resource to serve Vensat's client, Yodda, in the elder care vertical.

The role is responsible for end-to-end management of senior citizen customers in Hyderabad (and any other geography assigned by Vensat), while also driving business development activity for the elder care package including lead generation, appointment setting, and caretaker network expansion. The Care Manager acts as the primary point of coordination between customers, field care personnel, Yodda's head office and command center, and Vensat management, and is expected to keep Vensat management fully informed of all client-related decisions and conversations on an ongoing basis.

KEY RESPONSIBILITIES

Customer Care Management Serve as the Primary Care Resource for Yodda's senior citizen customers in Hyderabad and any other geography specified by Vensat. Conduct daily check-in calls with customers to monitor wellbeing, address concerns, and ensure service continuity. Manage and prioritize the workload of Field Care personnel, ensuring timely and appropriate allocation of visits and tasks. Coordinate ongoing online ordering needs of customers (e.g., medicines, groceries, and other essentials) and track fulfillment. Coordinate closely with Yodda's head office and command center on customer status, escalations, and service updates.

Business Development Lead Generation Identify and generate leads for the Elder Care package among senior citizens and their families. Set up and conduct appointments/presentations with senior citizen associations, resident welfare associations, and other prospective institutional or individual subscribers. Support conversion of leads into subscribed customers, in coordination with Vensat management.

Caretaker Network Development Facilitate caretaker tie-ups by sourcing, screening, and onboarding new caretakers to expand Vensat/Yodda's service capacity. Maintain and nurture relationships with existing caretaker partners to ensure availability and quality of service.

Reporting Governance Report directly to the Director of Vensat Solutions LLP. Proactively and regularly update Vensat management on all decisions, conversations, and developments involving Yodda and its customers. Flag risks, escalations, or emergencies promptly to enable timely intervention by Vensat management.

Other Duties Undertake any other tasks assigned by Vensat management from time to time, in support of the Yodda engagement or other Vensat client requirements.



Be available beyond standard working hours as needed for emergencies or to engage leads/prospects located in other time zones.

KEY SKILLS ATTRIBUTES

Strong interpersonal and communication skills, with the ability to build trust with senior citizens and their families.

Empathy, patience, and a service-oriented mindset suited to elder care.

Sales and relationship-building aptitude for lead generation and institutional outreach.

Organizational and coordination skills to manage multiple customers, caretakers, and field staff simultaneously.

Comfort with phone-based daily engagement and basic digital tools for online ordering and reporting.

Willingness to be flexible with working hours during emergencies or cross-time-zone lead engagement.

Discretion and diligence in keeping management informed of client-facing matters on a consistent basis.

COMPLIANCE, INTEGRITY DATA PRIVACY

Confidentiality Data Privacy Treat all customer information including personal, health, financial, and family details as strictly confidential, accessing and using it solely for legitimate care-delivery and business purposes.

Comply with the Digital Personal Data Protection Act (DPDPA) and other applicable data protection laws in the collection, storage, sharing, and disposal of customer and caretaker personal data. Never share customer or caretaker information with any third party, including other customers, family members not authorized by the customer, or external vendors, without proper authorization from Vensat/Yodda management. Use only approved systems, devices, and channels for recording and transmitting customer data; personal devices or unapproved apps must not be used to store official customer records. Immediately report any suspected data breach, loss of records, or unauthorized access to Vensat management.

Integrity Code of Conduct Conduct all interactions with customers, caretakers, senior citizen associations, and Yodda personnel with honesty, professionalism, and respect. Never accept cash, gifts, commissions, or favors from customers, caretakers, or vendors in exchange for services, referrals, or preferential treatment. Disclose any actual or potential conflict of interest financial, familial, or otherwise that may affect impartial performance of duties.



Represent Vensat and Yodda accurately in all lead generation and business development activity; no misleading claims about services, pricing, or caretaker qualifications are to be made to prospects. Safeguard Vensat and Yodda assets, funds, and resources entrusted for online ordering, field operations, or customer service, and account for their use transparently.

Safeguarding Conduct with Vulnerable Persons Exercise heightened duty of care given the vulnerability of the senior citizen customer base, including sensitivity to elder abuse, neglect, or exploitation, and promptly escalate any such observations to Vensat management. Ensure all caretakers sourced and onboarded undergo the background verification and due-diligence process prescribed by Vensat/Yodda before being placed with a customer. Maintain qualified boundaries with customers and their families at all times; personal or financial dealings with customers outside the scope of Vensat/Yodda services are not permitted.

Statutory Workplace Compliance Adhere to all applicable labour law, statutory, and workplace policies of Vensat Solutions LLP, including those relating to Prevention of Sexual Harassment (POSH) at the workplace. Comply with Vensat's HR policies, code of conduct, and any client-specific compliance requirements communicated by Yodda or Vensat management. Cooperate fully with any internal or client-led compliance audits, investigations, or reviews as and when required.

Consequences of Non-Compliance Breach of confidentiality, data privacy, integrity, or conduct obligations under this role may result in disciplinary action, up to and including termination of employment, and may expose the individual to legal liability under applicable law.

QUALIFICATIONS EXPERIENCE

Graduate in any discipline; background in healthcare, hospitality, social work, or customer service preferred.

Prior experience in elder care, healthcare coordination, customer relationship management, or field operations is an advantage.

Proficiency in English, Telugu/Hindi, and comfort communicating with senior citizens and their families. This job description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties and may be revised by Vensat management as business needs evolve.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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