About nxzen

nxzen Global is an innovative & knowledge-based Consulting, Engineering and Operations organization exclusively working on Energy and Utility (Gas, Power and Water) sectors. We provide outcome based turnkey solutions, blending industry best practices and leading-edge ideas with a continuous focus on meeting our customers expectations. We work with clients across the value chain to deliver sustainable and lasting improvements to their efficiency and performance. As part of our solution suite, we provide strategy, consulting, digital, technology, management and operations services. In addition, we develop the commercially successful use of renewable resources to deliver a transformative advantage for our customers. nxzen focuses on delivering outcomes and has a wide range of advisory and engineering services for the power, water, gas and renewable energy sectors, supported by our specialized Business Units and unique Centers of Excellence. These cover Business Operations, Business Transformation, Enterprise Solutions and Energy & Water Network Operations, and help deliver high-quality, effective, need-specific solutions. Our project work includes but is not limited to smart utility networks, technology optimization, capital efficiency, asset management and mergers & acquisitions.

Senior SAP Basis Consultant (L2)

Role Summary

The Senior SAP Basis Consultant (L2) will be responsible for managing SAP Basis operations, SAP Security activities, application support, incident management, and stakeholder engagement across multiple accounts. The role requires close collaboration with customers, technical teams, and service partners to ensure the stability, availability,



and performance of SAP environments while meeting agreed service levels.

Key Responsibilities

Customer & Stakeholder Management

- Regular interaction and effective collaboration with onshore customers through calls and service review meetings.
- Liaise with business users (field users/back office) to understand requirements and coordinate with technical teams to deliver solutions.
- Engage proactively with business stakeholders to build trust and strengthen relationships for effective stakeholder management.

SAP Basis Administration

- Ensure high availability, reliability, and security of SAP systems as per agreed service terms and conditions.
- Manage SAP Basis functions including health checks, batch jobs, incidents, service requests, patching, upgrades, role creation, and related activities across multiple accounts.
- Perform SAP installations and maintenance activities.
- Deliver impact assessments and solutions for change requests raised by business users.
- Prepare cutover plans and RFCs for implementation activities.

SAP Security

- Manage SAP Security activities including:
- Current role creation
- Existing role modifications
- Role movements
- Identification of missing authorization objects
- User access requests and modifications

Incident & Problem Management

- Analyze, manage, and resolve incidents and problems within agreed SLAs.




- Manage, coordinate, and report major incidents (P1 & P2).
- Demonstrate a proactive approach by identifying potential issues before failures occur.

Documentation & Knowledge Management

- Build end-to-end documentation and application catalogues for supported applications and known errors.
- Conduct knowledge transfer sessions for team members.

Team & Service Management

- Manage a team of up to five members.
- Work closely with technology vendors and service partners responsible for service desk and desktop support.
- Propose and participate in initiatives to improve overall system performance based on vendor recommendations and industry best practices.

Application Support & Business Development

- Support application environments by handling incidents, service requests, change requests, and impact assessments.
- Apply strong analytical and problem-solving skills in both support and project environments.
- Support business development activities including impact assessments, Proof of Concept (PoC), effort estimation, project planning, and approach definition.

Essential Experience

- Overall experience of 8+ years in SAP BASIS.
- Experience with SAP ECC and SAP S/4HANA.
- Experience in SAP installations and maintenance.
- Expertise in UNIX and Windows operating systems.
- Experience managing a team of 5 members.
- Well-versed in project management.
- Ability to assist customers with business cases for the development of the chosen solution.
- Strong communication skills.
- Proactive in identifying issues and providing effective solutions.
- Experience working in SAP support projects.

📌 Senior Sap Basis Consultant (Hyderabad)
🏢 Nxzen (India)
📍 Hyderabad