Training & Learning

- Design and implement comprehensive training programs for new and existing employees.
- Develop induction and onboarding programs for all departments.
- Conduct classroom, practical, and on-the-job training sessions.
- Create annual and quarterly training calendars.
- Develop role-based learning paths for different positions.
- Evaluate training effectiveness through assessments and performance reviews.

Service Excellence

- Train employees on customer service standards and guest experience.
- Improve communication, hospitality etiquette, and skilled behavior.
- Conduct service quality audits and recommend improvements.
- Build a customer-first service culture across all locations.

Grooming & Professional Standards

- Develop and implement employee grooming standards.
- Train staff on personal hygiene, appearance, and workplace etiquette.
- Ensure compliance with uniform and presentation standards.
- Conduct regular grooming audits and coaching sessions.

Operational Training

- Train teams on SOPs and operational procedures.
- Conduct product knowledge sessions.
- Train employees on food safety, hygiene, sanitation, and quality standards.
- Standardize operational practices across all outlets.





Leadership Development

- Develop supervisors, team leaders, and store managers.
- Conduct leadership and people management workshops.
- Coach managers on team engagement and performance improvement.
- Identify future leaders and create succession development plans.

Performance Improvement

- Identify training needs through observations and performance analysis.
- Work with Operations to improve productivity and service quality.
- Develop corrective training plans for underperforming teams.
- Track post-training performance improvements.

Training Content Development

- Create training manuals, SOPs, presentations, videos, and learning materials.
- Develop assessment tools, quizzes, and certification programs.
- Maintain training records and learning documentation.
- Update training materials based on business requirements.

Compliance Training

- Conduct mandatory training on food safety, hygiene, HACCP, workplace safety, and company standards.
- Ensure all employees complete required certifications.
- Support quality audits through effective training documentation.

📌 Walk-in || Training & Development Manager (Food & Hospitality) (Hyderabad)
🏢 G. Pulla Reddy Foods
📍 Hyderabad