Job Description

Deep-dive analysis of TechLive platform, devices, ScanLink workflows, WatchRTC telemetry, and NinjaOne diagnostics.

Troubleshoot workflow, imaging, and device-level issues beyond L1 scope.

Validate network/firewall prerequisites, connectivity, and data flows.

Perform diagnostics: log analysis, workflow validation, error tracebacks.

Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents.

Author/update SOPs, KB articles, and runbooks.

Participate in RCA reviews and problem management.

Required Skills:

Solid problem-solving and deep troubleshooting ability.

Understanding of radiology workflows (PACS, DICOM preferred).

Hands-on expertise with RMM tools (NinjaOne) and observability tools (Datadog/Splunk).

Knowledge of cloud concepts (AWS/GCP basics).

Strong escalation judgment and communication skills. Deep-dive analysis of TechLive platform, devices, ScanLink workflows, WatchRTC telemetry, and NinjaOne diagnostics. Troubleshoot workflow, imaging, and device-level issues beyond L1 scope. Validate network/firewall prerequisites, connectivity, and data flows. Perform diagnostics: log analysis, workflow validation, error tracebacks. Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents. Author/update SOPs, KB articles, and runbooks. Participate in RCA reviews and problem management.Required Skills: Strong problem-solving and deep troubleshooting ability. Understanding of radiology workflows (PACS, DICOM preferred). Hands-on expertise with RMM tools (NinjaOne) and observability tools (Datadog/Splunk). Knowledge of cloud concepts (AWS/GCP basics). Strong escalation judgment and communication skills. Qualifications: 3 6 years in L2 support, NOC/SRE, platform support, or medical device support. Experience troubleshooting workflows, logs, device performance, and network issues. Additional Information: All your information will be kept confidential according to EEO guidelines. ">

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L2 Support Engineer

- - Full-time

Company Description

Sutherland is seeking a seeking a L2 Support Engineer provides advanced troubleshooting for clinical hardware, imaging workflows, telemetry systems, and platform components. This role acts as the escalation point for L1 and ensures seamless handoff to L4 where required.

Job Description

Deep-dive analysis of TechLive platform, devices, ScanLink workflows, WatchRTC telemetry, and NinjaOne diagnostics.

Troubleshoot workflow, imaging, and device-level issues beyond L1 scope.

Validate network/firewall prerequisites, connectivity, and data flows.

Perform diagnostics: log analysis, workflow validation, error tracebacks.

Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents.

Author/update SOPs, KB articles, and runbooks.

Participate in RCA reviews and problem management.

Required Skills:

Strong problem-solving and deep troubleshooting ability.

Understanding of radiology workflows (PACS, DICOM preferred).

Hands-on expertise with RMM tools (NinjaOne) and observability tools (Datadog/Splunk).

Knowledge of cloud concepts (AWS/GCP basics).

Strong escalation judgment and communication skills.

Qualifications

3 6 years in L2 support, NOC/SRE, platform support, or medical device support.

Experience troubleshooting workflows, logs, device performance, and network issues.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Qualifications

3 6 years in L2 support, NOC/SRE, platform support, or medical device support.

Experience troubleshooting workflows, logs, device performance, and network issues.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Support Engineer (Hyderabad)
🏢 Sutherland
📍 Hyderabad