Face 2 Face Interview For Service Desk Agent at Hyderabad_Exp- 2-4 Yrs (Hyderabad)

Face 2 Face Interview For Service Desk Agent at Hyderabad_Exp- 2-4 Yrs (Hyderabad)

06 Aug
|
Tata Consultancy Services
|
Hyderabad

06 Aug

Tata Consultancy Services

Hyderabad

1 Role** L1 Service Desk Support associate

2 Language Dual Language English Must Have ( Mandarin speaking is an added advantage)

3 Location of Requirement & Shifts Hyderabad (24*7) Shifts

Desired Competencies (Technical/Behavioral Competency)

Infrastructure technical support experience - Willingness to work in night shifts and weekends - Positive functional knowledge of desktop/hardware/messaging/networks - Excellent communication skills in English & Mandarin

Responsibility of / Expectations from the Role

1 Voice and chat support

2 Technical troubleshooting mainly related to desktop/OS, Networking, Messaging

3 Excellent Customer Handling/soft skills

4 Logging incidents and service requests and managing their lifecycle

5 Willingness to learn

📌 Face 2 Face Interview For Service Desk Agent at Hyderabad_Exp- 2-4 Yrs (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad

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