Infrastructure technical support experience - Willingness to work in night shifts and weekends - Positive functional knowledge of desktop/hardware/messaging/networks - Excellent communication skills in English & Mandarin
Responsibility of / Expectations from the Role
1 Voice and chat support
2 Technical troubleshooting mainly related to desktop/OS, Networking, Messaging
3 Excellent Customer Handling/soft skills
4 Logging incidents and service requests and managing their lifecycle
5 Willingness to learn
📌 Face 2 Face Interview For Service Desk Agent at Hyderabad_Exp- 2-4 Yrs (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad
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