- Provide technical support to customers through various channels such as chat, email, and non-voice processes.
- Troubleshoot and resolve customer issues related to software products in a timely and productive manner.
- Collaborate with internal teams to escalate complex issues and ensure prompt resolution.
- Maintain accurate records of customer interactions using CRM software.
Job Requirements :
- 0-10 years of experience in technical support or customer-facing role.
- Strong understanding of computer hardware, networking, and basic programming concepts.
- Excellent communication skills for effective issue resolution over multiple channels (chat/email).
- Ability to work on rotational shifts including evenings, weekends, or holidays.