Description:

Are you passionate for IT topics and interested in operating and improving the Applications

Portfolio of our customer

We are looking for an experienced IT Operations Specialist familiar with ITIL processes and KPIs

and a broad Knowledge of Information Management. You will work in a highly motivated,

international team and in close contact with the business and supporting the external partners.

You should be open to new experiences and challenges in an agile, international and

multicultural environment.

Needs to follow the software development operations processes by using dedicated tools and ensuring the on-time, quality delivery of software releases independently.

Qualification Experience:

Engineering graduate

3-5 years of experience in overall IT exp

- 2-4 years VDI troubleshooting (VMware, Horizon, Citrix)
- 3-5 years Valuable Hands-on experience on IT Operations
- 3-5 years of experience in Incident, Problem, Change Management and Knowledge Management
- 2-4 years of Business process analysis
- 1-2 years of subcontractor management experience

Certification in ITIL

Agile/ SAFe project methodologies

Knowledge of data exchange preferred tools like sharepoint, I-Share, AO Docs..

Experience on application support and maintenance, bug fixes, L2 L3 support for software products.

Experienced in collaborating with internal and external stakeholders transnationally

Preferred skills like Change Support, Documentation Production, Eco-design of Digital Services, Export Control Basics

Quality management awareness

Responsibilities:

- Perform root cause analysis for critical incidents trend analysis for proactive measures
- Report in Airbus defined template and fill all details
- Individual proactive Way of Working.



Experienced in collaborating with internal and external stakeholders, adaptation and learning of the business processes speak of the customer especially around AIRBUS PLM application.
- Autonomy with excellent communication skills to work in a multi-functional and distributed team
- Experienced in working within a product delivery lifecycle, Agile/Scrum experience in software development.
- Provide accessibility and analysis RCA of tool, L2, L3 support
- Ability to work on the Service Now tool.
- Excellent Communication skills- positive interpersonal and influencing skills.
- Sound problem-solving skills and decision making skills
- Be service oriented and customer focused.
- Be adaptable.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Track issues through to resolution, within agreed timeline.
- Talk clients through a series of actions, until resolution.
- Provide accurate and prompt feedback to customers
- Prioritise and manage several open issues at one time.
- Follow up with clients to ensure their applications are fully functional after troubleshooting.
- Prepare accurate and timely reports.
- Documents technical knowledge in the form of Knowledge base articles.
- Maintain a cordial relationship with customers and colleagues.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Operations SpecialistVDI (Bengaluru)
🏢 Premium Aerotec
📍 Bengaluru