Roles and Responsibility

- Monitor and evaluate call quality to ensure high standards of customer service.
- Develop and implement quality control processes to identify areas for improvement.
- Collaborate with team members to provide coaching and feedback on performance.
- Analyze data and trends to identify process improvements and recommend changes.
- Develop and maintain reports to track quality metrics and performance.
- Participate in training sessions to enhance skills and knowledge.

Job Requirements

- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
- Ability to adapt to changing situations and priorities with a positive attitude.
- Robust organizational and time management skills, with the ability to prioritize tasks.
- Familiarity with quality control processes and procedures, including auditing and feedback mechanisms.
- Experience working in a fast-paced environment, focusing on delivering high-quality results.

📌 Quality Analyst|Domestic (Malad)
🏢 TP
📍 Malad