We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-6 years of experience in quality analysis, with excellent communication skills and the ability to work effectively in a fast-paced environment.

Roles and Responsibility

- Conduct thorough quality checks on customer interactions to ensure high standards.
- Analyze data and trends to identify areas for improvement and implement changes.
- Collaborate with team members to develop and implement process improvements.
- Develop and maintain comprehensive reports on quality metrics and performance.
- Identify and escalate issues or concerns to senior management as needed.
- Participate in training and development programs to enhance skills and knowledge.





Job Requirements

- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
- Ability to adapt to changing priorities and deadlines in a fast-paced environment.
- Solid organizational and time management skills, with the ability to prioritize tasks.
- Experience with quality analysis tools and software, such as call monitoring and feedback systems.
- Ability to maintain confidentiality and handle sensitive information with discretion.

📌 Quality Analyst|Domestic (Malad)
🏢 TP
📍 Malad