- Manage and oversee the implementation of Workforce Management (WFM) systems and processes.
- Analyze and report on key performance indicators (KPIs) to optimize business operations.
- Develop and implement strategies to improve workforce productivity and efficiency.
- Collaborate with cross-functional teams to align with business objectives.
- Identify and mitigate risks associated with WFM operations.
- Provide training and support to team members on WFM tools and best practices.
Job Requirements
- Strong understanding of WFM principles and practices.
- Experience with WFM software and tools.
- Excellent analytical and problem-solving skills.
- Ability to work in a rapid-paced environment and meet deadlines.
- Strong communication and interpersonal skills.
- Experience in managing and leading a team of professionals.
📌 WFM Assistant Manager (Malad)
🏢 TP
📍 Malad
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