Roles and Responsibility

- Analyze real-time data to identify trends and patterns, providing insights to stakeholders.
- Develop and maintain reports to track key performance indicators and metrics.
- Collaborate with team members to resolve issues and improve processes.
- Monitor and control attrition rates to ensure high-quality service delivery.
- Identify opportunities for process improvements and implement changes.
- Provide exceptional customer service through effective communication and problem-solving.

Job Requirements

- Minimum 2 years of experience in a similar role within the BPO industry.
- Strong knowledge of WFM principles and practices, including scheduling and forecasting.
- Excellent analytical and problem-solving skills, with attention to detail.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Solid communication and interpersonal skills, enabling collaboration with cross-functional teams.
- Experience with reporting tools and software, such as Excel or other analytics platforms.

📌 WFM Real Time Analyst I (Malad)
🏢 TP
📍 Malad