Assistant Manager-Call Center (Solapur)

Assistant Manager-Call Center (Solapur)

06 Aug
|
Chavan Motors
|
Solapur

06 Aug

Chavan Motors

Solapur

Role & responsibilities

1. Monitor team performance and achieve KPIs such as lead conversion, appointment booking,

2 .Coordinate with Service, and Workshop teams to ensure seamless customer support.

Handle customer complaints and escalations, ensuring prompt resolution.

3.Prepare daily, weekly, and monthly MIS reports and analyze team performance.

Conduct team training, coaching, and performance reviews.

4. Identify process improvement opportunities to enhance customer experience and operational efficiency.

Preferred candidate profile

4-8 years in Automobile CRM/Call Center, with at least 1-2 years as Team Leader or Assistant Manager role.

📌 Assistant Manager-Call Center (Solapur)
🏢 Chavan Motors
📍 Solapur

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