Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
Review cases with FOS / TL and work assignment basis the disposition code.
Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
Receipt book & Repo kits allocation and auditing periodically
Agency billing closure within 60 days of the work completed month.
Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
Handling collection/repo related customer service issues/escalations.




Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BAFL by customers/third parties.
Flow rates to next BKT needs to be restricted on the location you are handling.
Remove the non-performing FOs and recruitment the fresh team and train as and when required.
CRM queries needs to be closed as per the TAT assigned.

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📌 Executive Manager MC DMS - Karnataka (Hubballi)
🏢 Hiring Street
📍 Hubballi