06 Aug
|
Proponent Technologies
|
Dehradun
06 Aug
Proponent Technologies
Dehradun
Key Responsibilities:
- Respond to customer queries via email and chat in a professional and timely manner.
- Provide accurate information about products, services, policies, and processes.
- Troubleshoot issues, escalate complex cases, and follow up until resolution.
- Maintain and update customer records in CRM or ticketing tools.
- Ensure high-quality communication with proper grammar, tone, and accuracy.
- Meet performance metrics like response time, resolution time, and customer satisfaction.
- Collaborate with other departments to resolve queries efficiently.
Requirements:
- Graduate/Undergraduate with good communication skills.
- Prior experience in email/chat support is preferred (Fresher with positive written English can apply).
- Excellent typing speed and accuracy.
- Strong comprehension and problem-solving skills.
- Ability to work in shifts and handle multiple conversations simultaneously.
📌 Email Chat Process Professional (Dehradun)
🏢 Proponent Technologies
📍 Dehradun