06 Aug
|
Malayala Manorama
|
Kochi
06 Aug
Malayala Manorama
Kochi
Roles and Responsibilities :
- Handle inbound calls from customers to resolve their queries and concerns in a timely and skilled manner.
- Process customer requests, provide product information, and offer solutions to meet their needs.
- Meet daily/weekly targets for call handling, sales conversion, and quality metrics.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0-12 years of experience in BPO sales or related field (telemarketing, telesales).
- Strong communication skills with excellent verbal fluency in English language.
- Ability to work on domestic voice processes (inbound calls) with minimal supervision.
📌 Customer Care Assistant (Kochi)
🏢 Malayala Manorama
📍 Kochi