- Handle customer queries, complaints, and grievances via phone calls in a skilled manner.
- Provide timely resolutions to customers' issues while maintaining high levels of satisfaction.
- Identify opportunities for upselling and cross-selling products or services to existing clients.
- Manage escalated cases effectively by coordinating with internal teams as needed.
- Ensure effective retention strategies are implemented to minimize churn rates.
📌 A. Senior Customer Service Executive (Bengaluru)
🏢 NoBroker
📍 Bengaluru
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