Job Title: Customer Service Representative Technical Support

Role Overview

We are hiring Customer Service Representatives Technical Support . The role involves handling inbound customer calls, understanding technical issues, and providing accurate and effective resolutions while ensuring a high level of customer satisfaction and compliance.

Eligibility Criteria

Experience

- Freshers and experienced candidates are welcome to apply.

Educational Qualification (Mandatory)

Only technical graduates are eligible:

- B.Tech
- BCA
- B.Sc. (IT)
- 3Year Technical Diploma (after 12th)

Candidate Requirements

- Excellent communication skills.
- Strong command over spoken and written English.
- Good analytical and logical thinking skills.
- Ability to understand technical issues and explain solutions clearly to customers.




- Customercentric mindset with robust problemsolving abilities.
- Willingness to work in rotational day shifts.

Job Responsibilities

- Handle inbound customer chats for Samsung technical support.
- Understand customer issues related to products/devices and provide accurate technical resolutions.
- Ensure adherence to process guidelines, quality standards, and compliance requirements.
- Maintain customer satisfaction through professional and effective communication.
- Accurately document call/chat details and update customer records in the system.

Interested candidates can share their resumes to Amitesh Kumar (phone hidden) | [email protected]

📌 Exciting Opportunity with Teleperformance CTC Upto 2.75LPA (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar