About the Role

We are looking for a result-oriented Team Leader to drive revenue growth from existing customers through cross-sell, upsell, retention, and customer engagement initiatives.

The role requires solid capabilities in team management, customer relationship handling, service operations, and performance execution. The ideal candidate should be highly data-driven, target-oriented, and capable of balancing customer service excellence with business growth.

Key Responsibilities

Customer Growth & Revenue

- Drive cross-sell, upsell, and product penetration across existing accounts.
- Increase customer wallet share and renewals.
- Promote the selling and adoption of premium products.

Customer Retention & Service

- Ensure high customer satisfaction and proactive issue resolution.
- Handle escalations with ownership and timely closure.
- Coordinate with internal teams to ensure smooth service delivery.

Team Management

- Lead, mentor, and manage KAMs.
- Monitor input and output metrics with respect to quality and target achievement.




- Conduct regular performance reviews and coaching sessions.
- Build accountability, discipline, and execution excellence within the team.

Performance Ownership

- Own KPIs related to:
- Cross-sell & upsell
- Renewals
- Revenue growth
- Service SLAs
- Team productivity

- Analyze business metrics and implement corrective action plans.
- Ensure process hygiene & reporting accuracy
Required Skills
- Cross-sell & upsell management
- Customer retention and account growth
- Team handling and performance management
- Customer relationship and escalation management
- High ownership and execution mindset

Preferred Candidate Profile

- Team handling experience in:
- Account Management
- Retention Sales
- Inside Sales
- Tele-sales

- Team handling experience is mandatory.

- - - Interested candidate can share there cv or connect :
- (phone hidden) ( [email protected] )

📌 Inside Sales Team Lead (Gurugram)
🏢 Wheelseye Technology
📍 Gurugram