Hi,

We are hiring for one of India's leading IT & consulting organizations for the position of HR Helpdesk

Summary

An HR helpdesk is a centralized system (often software) that allows employees to submit questions, report issues, and request services regarding HR matters such as payroll, benefits, or policy. It acts as a single point of contact to automate workflows, manage employee tickets, and provide consistent, fast support.

- To Apply for above HR helpdesk , WhatsApp 'Hi' @ (phone hidden)

- When Asked For The job Code, Type: Job Code # 47

Key Skills

- Minimum 1 year of experience in International voice process
- Handling employee queries across payroll, benefits, learning & development, and time & attendance with efficiency.
- Any Graduate

Key Responsibilities

- Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties
- Ensure call details are logged in the ticketing tool with proper notes
- Ensure data privacy processes is followed with upmost focus




- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Basic computer knowledge required (MS- Office Applications)
- Proven ability to adapt to new tools by applying logical approach
- Work experience as per the job grade.
- Typing speed of 30 wpm with 100% accuracy
- NO domestic voice process experience
- US voice process experience
- Experience in International HR Helpdesk
- Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Remedy
- Understanding of Service level agreements
- Understanding of the Telephony tools e.g. Avaya
- Excellent written and verbal communication skills
- Excellent probing, problem-solving and decision making skills.
- Logical and efficient, with keen attention to detail.
- Strong customer service orientation.
- Effective Troubleshooting skills.
- Learning agility Aptitude to venture in to unknown territories.
- Valuable researching skills

📌 Human Resource: Helpdesk: Bangalore : Max 5.5 LPA: Apply now (Bengaluru)
🏢 Outpace Consulting Services
📍 Bengaluru