Roles and Responsibility

- Monitor and evaluate call quality to ensure high standards of customer service.
- Develop and implement effective quality control processes to identify areas for improvement.
- Collaborate with team members to provide coaching and feedback on performance.
- Analyze data and trends to identify process improvements and recommend changes.
- Develop and maintain reports to track quality metrics and progress.
- Participate in training and development programs to enhance skills and knowledge.

Job Requirements

- Solid analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
- Ability to adapt to changing priorities and deadlines in a fast-paced environment.
- Strong knowledge of quality control processes and procedures.
- Experience with CRM software and other relevant tools.
- Ability to maintain confidentiality and handle sensitive information with discretion.

📌 Quality Analyst (Malad)
🏢 TP
📍 Malad